Refund policy

Thank you for shopping with Neat Notions Nook. We take pride in providing high-quality digital products, and we want you to have a great experience with your purchase. However, due to the nature of digital products, we are unable to offer refunds or exchanges once your order has been processed. Please read the following details about our refund policy:

1. Digital Products

All of the products we offer are digital in nature (e.g., downloadable files, e-books, etc.). Once a digital product has been delivered to you, it is considered non-returnable and non-refundable. We cannot offer refunds, exchanges, or cancellations on any digital product once it has been accessed or downloaded.

2. Issues with Product Delivery

If you encounter any issues receiving your digital product (e.g., download links not working), please contact us within 1 - 2 days of your purchase, and we will do our best to resolve the issue promptly. We can either provide an alternative download link or assist with technical support.

3. Incorrect or Damaged Files

In the rare case that the file you received is incorrect, damaged, or incomplete, please contact us immediately. We will verify the issue and provide a replacement file or assist with resolving the issue as quickly as possible.

4. Customer Support

If you experience any problems with the digital product after purchase or need assistance, please don’t hesitate to reach out to our customer support team at annette@careysuen.com. We are here to help you with any concerns or issues you may have.

5. By Making a Purchase

By completing your purchase, you agree to this refund policy. Please ensure that the digital product you are purchasing is suitable for your needs before placing the order, as we cannot offer a refund or exchange once your purchase is confirmed.

We appreciate your understanding of our no-refund policy for digital products. If you have any questions about our refund policy or need further clarification, please feel free to contact us.